SIP trunk providers in Mozambique

A SIP trunk is not an extension and it is not the PBX. It is the line that links the company system to the public numbers, over the internet. Without that line, the office phones talk to each other and do not reach the outside. In Mozambique that line is supplied by the operator — not by the PBX brand.

Palo Security supplies Grandstream, Yeastar, Avaya, Mitel and 3CX PBX systems, and Fanvil phones. The SIP trunk is the operator account and line to that system. PBX capacity, the number of extensions and what the line needs are set in the quote. What a SIP trunk is sits in another article.

Movitel, Vodacom and Tmcel

In Mozambique the SIP line comes from the operator. Three names that show up in the request are Movitel, Vodacom and Tmcel. The office may already have an account with one of them, or the request has no line yet. Palo Security does not replace the operator: it connects the PBX to the line the operator delivers.

• Movitel: the operator of the line to the system, when the SIP account is Movitel.
• Vodacom: the same role, when the SIP account is Vodacom.
• Tmcel: the same role, when the SIP account is Tmcel.

The operator is not the PBX

Grandstream, Yeastar, Avaya, Mitel or 3CX is the system. Fanvil is the phone on the desk. Movitel, Vodacom or Tmcel is who brings the public numbers and the path of the calls out and in. Asking for “a Vodacom” when what is missing is the box in the office leads to the wrong set. Asking only for the PBX without saying whether a line already exists at the operator leaves the system with no way out.

Where the line arrives

On an on-site PBX, the SIP trunk arrives at the box in the office. On a cloud PBX, the line usually closes on the off-site system; the office needs internet for the extensions. Cloud or on-site is in the article cloud PBX vs on-site PBX. In both cases the call to the outside goes through the operator.

What the site needs

The SIP line travels on the network. With no stable internet, outbound calls fail — on site or, in the cloud, at the extensions. How many people talk outside at once sets the line at the operator, not an invented channel count in this article. The Movitel, Vodacom or Tmcel account value is the operator’s; it closes with that account, not on the PBX sheet.

What to say in the request

1. Whether the line is Movitel, Vodacom, Tmcel, or there is no operator account yet.
2. How many extensions and how many outbound calls at once the office needs.
3. Whether the system is on-site or cloud, and whether a Grandstream, Yeastar or other PBX already sits on site.

We do not invent the line or the operator account. The system, the phones and the SIP trunk close together. Tell us the office and which operator you want the line with. We prepare the quote.